It is one tap inside the app. This page exists to say plainly what that does before you do it, and to give you a route if the app is no longer on your phone.
It erases every activity you have ever sent, in every league you have joined, and the account itself. League standings shift as a result, because your kilometres stop counting towards them. That is the correct outcome of an erasure request rather than a side effect we hide from you.
It is immediate and it cannot be undone. Backups held by our hosting provider are overwritten on their own cycle, within 30 days.
Leaving a league keeps your history. Your row and your activities stay and keep counting, so nobody else's ranking moves because you walked away. Deleting removes them. If you only want out of one league, leave that league instead - it is in the same Settings screen.
You do not have to delete your account to get rid of something you sent. Open the sent log in Settings and take the activity back: it stops counting immediately, leaves the table and the feed, and the record of it is erased. What stays behind is an empty marker with no type, no distance, no duration, no time and no source - it is there only so that automatic sending cannot put the same workout back tomorrow.
Changed your mind? The workout reappears in the list and you can send it again. Only you can: the marker still stops automatic sending from putting it back on its own.
Open Laurels, tap the profile icon in the top right, and scroll to Delete my account. It is the same on iOS and Android. You confirm once and it happens immediately. Nobody has to approve it and there is nothing to wait for.
If you want a copy of your data first, Export my data is in the same screen, a few lines above.
It depends which way you signed in, and the difference is real rather than bureaucratic.
Signed in with Google. Email privacy@whiskmobile.com from that address and ask us to delete your Laurels account. Google puts the address into the authentication record, so we can match it and erase the account exactly as the in-app button would. You do not need to explain why.
Signed in with Apple. We ask Apple for nothing but a stable identifier: no name, no email address, not even a relay one. That is deliberate, and it means an email from you is not something we can match to your account. Instead, install Laurels again on any phone, choose Sign in with Apple, and use the button. Signing back in reaches the account you already had rather than making a new one - on iOS or on Android, because both sit behind the same Apple Services ID.
If you are not sure which you used, email us anyway and we will tell you whether we can find it.
This is the one case we cannot help with, and it is worth being straight about why.
Try reinstalling first. On iPhone the credential is kept in the system keychain, which outlives the app, so installing Laurels again usually drops you straight back into the account you had - name, leagues and all. Then use the button. On Android it will not: nothing about Laurels is put into Google's backup, so removing the app ends an unlinked account on that phone for good.
If it does not come back, we have reached the end of what we can do, and it is worth being straight about why. An account you never linked is genuinely anonymous: we hold no email address, no phone number and no device identifier for it, which is the whole point of it. Its only handle was a random identifier held on your phone. If that is gone there is nothing on your side and nothing on ours to match an email against, and we are not willing to erase somebody's data on an unverifiable say-so.
What remains in that case is the display name you chose and the activities you sent, in whichever leagues you joined. If you know which league that was, its admin can remove you: your activities stop counting immediately and your row leaves the table and the public page. That is not the same as erasure, and we would rather say so than imply otherwise.
The way to never be in this position is to sign in with Apple or Google. That is what makes an account something you can come back to.
A tombstone in each league you were in: the random identifier the app generated for you, the fact that the account was deleted, and when. It is there so a league's historical tables can tell "erased" from "never existed" and keep their arithmetic right. It carries no name and no activity, and the identifier now points at nothing, because the account it belonged to is gone.
The full picture is in the privacy policy.
Whisk Mobile Development Pty Ltd
ABN 90 695 496 685 · ACN 695 496 685
Perth, Western Australia
privacy@whiskmobile.com